Council service updates

critical front line services

North Somerset Council has made sure critical front line services have kept running during the COVID-19 pandemic. In March, some staff were identified and trained before being redeployed into essential services. Key services such as social care, community meals, waste and recycling and highway maintenance have all continued to operate in these challenging times.


The Town Hall reception in Weston-super-Mare is still closed to the public. If you need to contact the council please do this online or over the phone at 01934 888 888.


If any critical worker needs support finding childcare for children aged 0-4 call the council’s Early Years team on 07920 082811.


The Council worked hard to ensure that people were not homeless during the pandemic and since Thursday 19th March we’ve found accommodation for 66 people who were either rough sleeping or at risk of rough sleeping in North Somerset.

All the people in temporary accommodation have an allocated Homeless Prevention Officer who will work with them to find them a long term housing solution when this crisis is over. We are continuing to offer assistance to anyone who wants support. We are working with two B&B owners in order to respond quickly and accommodate anyone needing help, not just those at risk or symptomatic. Thank you to all our partner agencies for their ongoing support during this challenging time.


All our leisure and sports centres remain closed.

All events are cancelled until further notice at the following venues: The Tropicana and Playhouse in Weston-super-Mare and Somerset Hall in Portishead. The Bay Cafe is also closed.


All of our children’s centres remain closed, except for two – Yatton (Rowan Tree hub) and Ashcombe (Maple Tree Hub) – which are delivering midwifery services only.

If you need to contact a children’s centre please ring one of these and a member of the team will be able to help you with your query:

  • Portishead Children’s Centre – 01275 884 001
  • Clevedon Children’s Centre – 01934 426 440
  • Worle Children’s Centre and Library – 01934 426 618
  • Ashcombe Children’s Centre – 01934 426 380
  • Oldmixon Family Centre – 01934 426 881

If you need to contact your midwife please use the telephone number on the front of your yellow book.